Maku — Support Center

We are here to help you eat cleaner and safer. If you have questions about scanning products, your subscription, or privacy, please check the FAQ below or contact us directly.

Contact:
Email: support@makuapp.ai
(We usually reply within 24 hours)

Frequently Asked Questions (FAQ)

1. How does Maku scan food products?

Maku uses advanced Artificial Intelligence to analyze the ingredients list on product packaging. Just point your camera at the ingredients text (not just the front logo), and our system will check it against your dietary profile (e.g., Halal, Kosher, Vegan, Gluten-Free) and flagged allergens.

2. The analysis result seems incorrect. Why?

While our AI is highly accurate, it depends on the quality of the photo.

• Ensure the ingredients list is clearly visible and in focus.
• Avoid glare or shadows on the text.
• If the text is cut off, try using the "Multi-scan" feature to take up to 5 photos of different parts of the package.

Disclaimer: Always verify the physical label for critical allergies. Maku is an assistant tool, not a medical device.

3. Why did I get a "Mushbooh" or "Uncertain" status?

This happens when the AI finds ingredients that could be interpreted in multiple ways (e.g., "Gelatin" without a specified source) or if the text was too blurry to read with 100% certainty. We recommend treating such products with caution.

4. How do I manage or cancel my subscription?

Maku subscriptions are processed securely through Apple’s App Store. We do not have access to your billing details.

To cancel or change your plan:

• Open your iPhone Settings.
• Tap your Name/Apple ID at the top.
• Tap Subscriptions.
• Select Maku and choose "Cancel Subscription".

5. How do I delete my account and data?

We respect your privacy and GDPR rights. To delete all your data (including scan history and profile preferences):

• Open the Maku app.
• Go to the Profile tab.
• Scroll down and tap Delete Account.

This action is permanent and cannot be undone.

6. I found a bug or the app crashed.

We appreciate your help in improving Maku! Please email us at support@makuapp.ai with:

• Your device model (e.g., iPhone 15).
• A screenshot or screen recording of the issue.
• A brief description of what happened.